3021 Colvin Street
Alexandria, VA 22314
(703) 461-9404   (877) 324-2805
8 am - 6:30 PM Monday - Friday
8 am - 1 PM Saturday

Expert BMW Motorcycle Repairs
Email: Lap@Quality-Motorcycles.Com

• Service, Maintenance & Repairs
• Unbeatable prices on these specific Parts / Accessories
• Pre-owned and ready to ride BMW bikes

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HOW TO ORDER

• Have your order ready for our Order Department.
• List the items by part number and quantity.
• Have your credit card ready.
• Be certain you have ordered the correct parts for the particular model and year.
• CALL:
  
  (703) 461-9404 - (877) 324-2805
  8 am - 6:30 PM Monday - Friday
  8 am - 1 PM Saturday

SHIPMENT

• Orders received by 2:00 pm Easter time are guaranteed same day UPS shipping. Next day (Red Label) Service is $14.75 for the first pound and approximately $1.50 for each additional pound. Second Day (Blue Label) Service is $5.75 for the first lb. and approximately $.75 for each additional lb. Express Mail saves money off Next or Second Day Air, and still guarantees three business day shipping all the way to the West Coast.
• Paint orders cannot be shipped by Air Service. Alaska, Hawaii, Puerto Rico and international shipments require additional freight charges.

SPECIAL ORDERS (Average 8-10 week delivery)

Painted parts or items not normally stocked must be:

• Fully prepaid by check or money order
• No credit card special orders
• Special orders may not be cancelled

BACK ORDERS

• We will back order out-of-stock items providing:
• Items we regularly stock
• Are fully prepaid or credit card orders
• COD back orders will be assessed an additional COD fee.

CLAIMS

While we carefully prepare and pack each order, there may be some times when an order will be damaged, delayed or even lost. Quality Motorcycle strives to provide the best service in the BMW Motorcycle parts and Accessories business.

When you receive your order from us please keep the following guidelines in mind:

• Carefully inspect your order immediately upon receipt for discrepancies or damage.
• Damage must be reported to YOUR local UPS representative.
• Please call if you need help, but we cannot initiate a damage claim.
• Discrepancies, Shortages, etc., must be reported to Quality Motorcycle within 10 days.

RETURNS & EXCHANGES

You may return any unused item within 30 days of purchase for exchange or refund (less any applicable restocking fee). Unless we made an error in filing the order or the part is defective, we WILL NOT ACCEPT returned items that are:

• Damaged
• Have been installed or used in any manner
• Special Order items
• Items purchased longer than 30 days previous to return date
• Electrical items

Returned merchandise must be:

• Returned with a Returned Merchandise Authorization Number (RMA). When you call, please have your invoice ready. Taking the time to call for an RMA will help ensure the problem is resolved quickly and accurately and any refund is credited promptly.
• Returned pre-paid, UPS or Mail
• Well packed
• Accompanied by a copy of our invoice

SHIPMENT

• We assess the actual UPS Ground Service charged to the 48 states. However, we as always, will not charge a handling fee.

PAYMENT

• MasterCard, Visa, Discover, American Express or money order are acceptable forms of payment. COD orders require payment on delivery. No COD orders outside the continental US or to P.O. boxes.
• The delivery address may be your work address or a neighbor. be sure you have worked out the necessary payment arrangement prior to ordering. COD orders add $4.50 for COD fee. Customers paying COD orders by check must provide the bank name and branch each time an order is placed, otherwise it will be shipped CASH ONLY. We will be 100% honest with you and expect nothing less in return. It is a violation of Federal Law to tender a worthless check in the U.S. Mail; we charge $20.00 for returned checks. Virginia residents must add 4.5% sales tax.

WARRANTY

• Quality Motorcycles wants only happy and satisfied customers. Quality Motorcycles warrants its products to be free from defects in material and workmanship for normal use and service for twelve (12) months from date of purchase except for tires, tubes, brake pads, brake shoes, clutches, clutch components, light bulbs, spark plugs and control cables (brake, clutch, throttle and choke).
  
• Our limited warranty is expressly in lieu of other warranties, expressed or implied and all other obligations or liabilities on its part. Quality Motorcycles neither assumes nor authorized any person to assume for it any other liability in connection with the sale, installation or use of its products. Our liability from all causes is limited to the value of the merchandise sold or conveyed. No other liability is expressed or implied. Quality Motorcycles will in no event be liable for direct, indirect, special or consequential damages.